Welcome to R&A City Hotel. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before making a reservation or using any of our services.
1. General Information
1.1 These terms govern the use of the R&A City Hotel website and all associated services.
1.2 R&A City Hotel reserves the right to update or modify these terms at any time without prior notice.
2. Reservations and Payments
2.1 All bookings are subject to availability.
2.2 A valid payment method is required to confirm your booking. Offline payments must be made over the counter at our hotel reception.
2.3 For certain bookings, a pre-order deposit of 50% may be required to secure your reservation. This deposit is non-refundable in case of cancellation.
3. Cancellation and Refund Policy
3.1 Guests must notify the hotel at least 24 hours before their scheduled check-in time to cancel their booking.
3.2 Failure to notify within the stipulated time may result in additional charges.
3.3 Refunds are subject to the terms of the specific booking made.
4. Check-In and Check-Out
4.1 Check-in begins at 2:00 PM, and check-out is at 12:00 PM. Early check-in or late check-out requests are subject to availability and may incur additional charges.
4.2 Guests must present a valid government-issued ID or passport at check-in.
5. Room Usage
5.1 Rooms are strictly non-smoking unless otherwise stated. A cleaning fee will be charged for violations.
5.2 The number of occupants must not exceed the room capacity as stated during the booking.
6. Add-On Services
6.1 Guests can choose optional add-on services at the time of booking or during their stay.
6.2 Payments for add-on services are non-refundable once confirmed.
7. Privacy and Data Protection
7.1 R&A City Hotel respects your privacy and is committed to protecting your personal data.
7.2 Any information collected will be used solely for reservation and service purposes in accordance with our Privacy Policy.
8. Liability
8.1 R&A City Hotel is not liable for any loss, theft, or damage to personal belongings during your stay.
8.2 Guests are responsible for any damage caused to hotel property and will be charged accordingly.
9. Force Majeure
9.1 R&A City Hotel will not be held responsible for failure to meet obligations due to unforeseen circumstances, including but not limited to natural disasters, pandemics, or governmental restrictions.
10. Governing Law
10.1 These terms and conditions are governed by the laws of Nigeria. Any disputes arising will be resolved in Nigerian courts.
Contact Information
For further questions or concerns, please contact us:
- Address: 2 Majekodunmi Street, Oshope Plaza, Allen Ikeja, Lagos 100001, Lagos
- Phone: 0805 554 4447
- Email: info@rnacityhotel.com
- Use the live chat feature on our website for immediate support.
Thank you for choosing R&A City Hotel. We look forward to serving you!